Welcome to K47auto – Your Satisfaction is Our Priority

At K47auto, we strive to make returns and all client services as seamless as possible. Our mission is to offer you not only top-quality products but also the best service experience in eCommerce.

If you experience any product issues, we aim to make the return or exchange process smooth and hassle-free. This starts with clear and transparent Terms & Conditions. Please note that failure to follow these Terms may result in denial of refunds, exchanges, repairs, or replacements.

As our industry constantly evolves, K47auto reserves the right to update or modify these Terms & Conditions at any time without prior notice. We encourage you to review this page regularly to stay informed of any changes.

Order Cancellations

We’re happy to help with order cancellations for items that have not yet shipped and are not marked as non-cancelable or non-refundable.

Once an item has shipped, it cannot be canceled or modified.

To request a cancellation, please contact our Customer Care team via WhatsApp, Email, or Phone.

We will process your request as quickly as possible. However, please be aware that some products may ship sooner than expected, which may limit our ability to cancel in time.

Return & Exchange Policy

We understand that sometimes things don’t go as planned. Whether you:

Purchased the incorrect part or size

No longer need the product

Received an item different from what was described

Received a defective, damaged, or faulty product

Are not satisfied with your purchase

Ordered the wrong product by mistake

Please contact our Customer Service team for assistance. We’ll guide you through the best next steps. While each scenario may have specific requirements (outlined below), the following general rules apply to all returns and exchanges:

Please be advised, exchanges are subject to availability.

Defective, Damaged, or Incorrect Products

At K47auto, we strive to ensure that every product you receive is the correct fit, in perfect condition, and ready for installation. However, we recognize that occasionally, due to circumstances beyond our control, products may arrive defective, damaged during transit, or simply incorrect.

What to Do if Your Product is Defective, Damaged, or Incorrect (Not Your Fault):
Do not use, install, modify, or attempt to repair the item.

Contact our Customer Service team immediately. Our team will assist you through the process and help find the best resolution.

Exchange or Replacement Process:
Once you’ve contacted our team, we will work with you to facilitate a return, exchange, or replacement.

Photos or video documentation of the damage, defect, or incorrect item may be required. This helps us assess the issue and determine the best next steps.

If approved, we will issue a prepaid return label for the defective item.

Upon return, we will inspect the product. In some cases, additional documentation (photos, videos, or third-party assessments) may be required.

Once confirmed to be defective or incorrect at no fault of the customer, we will process your exchange or replacement.

In limited situations, a return may not be necessary. If so, our team will provide alternative instructions (e.g., field destroy or proper disposal).

Important Notes:
Returns under this policy must be initiated within 30 days of delivery.

Products must be returned in their original packaging.

If the damage occurred during shipping, we will coordinate a pickup with the shipping courier.

For items shipped via freight, additional return requirements may apply.

Warranty Claims:
This return policy does not apply to warranty claims. Warranties are provided by the product manufacturer, and terms, conditions, and coverage vary. However, K47auto will administer all warranty claims to make the process as smooth as possible for our customers.

Billing, Refunds & Credits

Payment may be captured immediately once your order is successfully placed.

Refunds for returned products are processed after we receive and inspect the item to ensure it’s in satisfactory condition.

Refunds are issued using the original payment method used at checkout (e.g., Credit Card, PayPal, Google Pay, Bank Trasfer

Once your refund is processed, you will receive a confirmation email, text, or a phone call.

Shipping & Delivery

At K47auto, we work with trusted carriers like Dispatch Ryders, GIG, FedEx, DHL, USPS, and UPS Ground/Air to ensure your order arrives safely and quickly. Shipping methods may vary depending on the product type, size, and destination.

General Shipping Information:
In-stock items typically ship the same day or within 1 business day. A tracking number will be emailed once the item has been dispatched.

Shipping timelines may vary based on the item’s physical location, carrier or warehouse access, or external factors such as customs delays, preorders, or economic conditions.

Custom or made-to-order products (e.g., those requiring painting, embroidery, assembly, or modifications) may take significantly longer to ship.

Oversized & Freight Shipments:
Products classified as oversized must ship via truck freight (LTL) and require:

Inspection and signature upon delivery

A different process than standard ground or dispatch delivery

[Click here to learn more about freight shipping]*

Out-of-State & International Orders:
Orders shipped out of state or internationally may incur additional shipping fees, which might not be visible at checkout.

Customers are responsible for paying any applicable duties, taxes, and brokerage fees upon delivery.

If a shipment is refused by the recipient, any reroute or return-to-sender fees will be deducted from the refund.

If you need special shipping arrangements, please don’t hesitate to reach out. Contact us via chat, email, or call us directly at 0702 500 5661 — we’re happy to help accommodate your needs.

Legal Disclaimers & Terms Updates

At K47auto, we are committed to providing our valued clients with the most up-to-date and accurate information. To ensure our product portfolio and platform remain current and comprehensive, we continuously implement real-time updates to our online store.

Given the wide variety and complexity of the products we offer, clients are responsible for understanding and complying with all applicable federal, state, city, and local laws related to their purchases. Due to the evolving nature of our industry, K47auto reserves the right to modify these Terms & Conditions at any time, without prior notice. Changes may include, but are not limited to: product pricing, availability, usage, fitment, compatibility, and warranties.

General Disclaimer of Liability:

K47auto shall not be liable for any additional charges, labor, loss, or damage incurred in connection with products purchased, unless expressly permitted under these Terms & Conditions. This disclaimer applies in all cases and all situations.

• Specific Exclusions of Liability Include (but are not limited to):
  Labor costs associated with installation, removal, or diagnosis
• Loss of vehicle use or time spent traveling to repair shops, post offices, or third-party service providers
• Lost income or wages, especially where the vehicle is used for work
• Buyer’s remorse or a change of mind after purchase
• Product restrictions imposed by localities after purchase
• Shipping and storage-related costs, including delays and any resulting damage or inconvenience

We make every effort to ensure the accuracy of information on our website. However, we reserve the right to cancel any undelivered order if it was placed based on inaccurate, incomplete, or outdated information.

This disclaimer applies to all products and pages on the K47auto website. In the event of a conflict between any specific product page and these Terms & Conditions, the terms outlined here shall take precedence.

Customer Reviews

Consumers may, at their sole discretion, provide feedback, reviews, or content related to products or services received from K47auto. Feedback may be submitted in various forms, including written commentary, images, videos, or other media.

Important Notes About User Submissions:

All submitted content is considered non-confidential and may be publicly shared.

K47auto reserves the right to use consumer feedback, including the consumer’s name, city, state, vehicle year/make/model, and organization (if applicable) for marketing or promotional purposes.

Consumers are solely responsible for the content they submit and for any consequences that may arise from it.

Incentivized Feedback:

From time to time, K47auto may offer incentives (e.g., discounts, giveaways) in exchange for feedback. These incentives are provided for participation only, and will not be influenced by the content or tone of the review.

Review Moderation:

While feedback is intended to reflect the genuine opinions of consumers, K47auto reserves the right to modify or remove any user-submitted content that:

• Violates these Terms & Conditions
• Contains private or confidential information
• Is unrelated to K47auto’s products or services
• Is contrary to K47auto’s business interests
• Contains information that is clearly false or misleading

Disclaimer of Endorsement:

K47auto does not endorse any user-submitted opinions, recommendations, or advice. All liability related to user content rests solely with the individual who submitted it, including any interactions with other users.